Cancellation policy

Last updated 29 October 2026.

How subscriptions work

When you choose Subscribe & save, you agree to receive the product on a recurring schedule and to be charged for each delivery until you cancel. Before you place the order, the product page and checkout show you:

  • the price you will be charged for each delivery, including the subscription discount (for example $65.45 for one bottle of NAD Regen every 30 days, or $173.25 for three bottles every 90 days);
  • the delivery frequency (every 30 days or every 90 days, depending on the pack you choose);
  • that the subscription continues automatically until you cancel it;
  • how to cancel.

Your payment method is stored securely by Shopify and charged on each renewal date. Shipping and taxes are added at the rates shown at checkout for your address.

Cancel, pause or skip at any time

There is no minimum term and no cancellation fee. You can cancel online in a few clicks, in the same way you signed up:

  • Open the Manage subscription link in any order or renewal email, or log in to your account on biostacklabs.com and choose Subscriptions. From there you can skip a delivery, change its date, change the frequency or product, update your address and payment method, or cancel.
  • Or email support@biostacklabs.com or call 775 451 2299 and we will do it for you.

When you choose Cancel, we first ask whether you would like to pause instead (for 15, 30 or 60 days), and we may ask why you are leaving. For some answers we suggest an alternative, such as skipping a delivery, switching to another product or a one-time discount on your next order. You do not have to accept anything or give a reason: an option to finish cancelling is shown on every one of these screens.

A cancellation takes effect immediately for all future deliveries, and your account shows the subscription as cancelled straight away. When you cancel your last active subscription, we also email you to confirm it. If a renewal has already been processed when you cancel, that delivery ships and is covered by our Refund policy. To be sure of stopping a renewal, cancel at least 24 hours before your renewal date.

You can restart a cancelled subscription from your account at any time.

Reminders and changes

  • We email you before each renewal with the date, the amount and a link to manage or cancel.
  • If we need to change the price of your subscription or any other material term, we will email you at least 30 days before the change takes effect, with a link to cancel if you prefer.
  • Subscription discounts apply only while the subscription is active. Promotional pricing, where offered, states its duration and the price that applies afterwards.

Refunds

Your first subscription delivery is covered by our 90-day guarantee. Later deliveries are covered by the returns section of the Refund policy.

Residents of California and other states

If your shipping address is in California, Colorado, Minnesota or New York, choosing Cancel takes you straight to cancelling, with no pause step, questions or offers. Wherever you live, you can always cancel online without speaking to anyone, and any offer we show sits alongside an option to finish cancelling. This policy and the checkout page are intended to give you the clear disclosures and the online cancellation that automatic-renewal laws require. Nothing here limits any rights you have under your state's law.

Contact

support@biostacklabs.com · 775 451 2299 · BioStack Labs LLC, 732 S 6th Street, Suite R, Las Vegas, Nevada 89101, USA