Shipping policy

Last updated 27 October 2026.

When your order ships

Orders ship from our fulfillment center in Wisconsin within 24 hours, excluding weekends and US public holidays. You will receive an email with your tracking number as soon as your order leaves us. Please allow up to 48 hours for tracking to update.

US delivery

Most US orders arrive within 3 to 6 business days of dispatch. Shipping is free on US orders over $150; for smaller orders, the shipping cost is calculated and shown at checkout before you pay.

Outside the US

We ship directly from biostacklabs.com to the UK and Canada. The shipping cost and delivery estimate for your address are shown at checkout before you pay. Our products are also available through specialist retailers who ship within their regions:

Products bought from these retailers are covered by the retailer's own shipping and returns policies.

Late, damaged or wrong orders

If your order has not arrived within 10 days of your shipping confirmation email, contact us at support@biostacklabs.com with your name and order number and we will look into it.

If anything arrives damaged, defective or not what you ordered, contact us within 14 days of delivery and we will replace it or refund it, including shipping, at no cost to you. Photos help us sort it out quickly.

Returns and refunds

Returns and refunds, including our 90-day guarantee, are covered by our Refund policy.

Questions

support@biostacklabs.com · 775 451 2299 · BioStack Labs LLC, 732 S 6th Street, Suite R, Las Vegas, Nevada 89101, USA